Great new music from the UK and around the world, top-notch comedy, ground-breaking-theatre, art gallery, classes and workshops, a well-stocked bar and friendly staff... all make us one of the best live venues in the South East.
How to book
- All of our events can be booked online
- We accept most credit and debit cards online and cash and cheques at our box office
- We are phasing out booking fees at the West End Centre. These used to be 50p per ticket and some events might still have the feature.
- We are in the process of going fully paperless with ticketing. Some shows will feature paper tickets, and you can always request to have tickets printed out for you at no additional cost. We can keep your tickets at the box office for you to collect on the day of the event, or beforehand if you would prefer.
- We cannot accept unpaid reservations, please have your ticket or ticket confirmation with you to enter a performance or screening.
- Where concession prices are quoted for shows, classes and workshops, Hampshire Cultural Trust concession policies apply.
How to find us
We’re located on Queen’s Road in Aldershot – a 15-minute walk from the Rail and Bus stations and close to the Westgate leisure complex.
Car parking onsite
The West End Centre car park is at the back of the building and can be reached via William Farthing Close off the Queens Road. The car park is managed by a member company of the British Parking Association (BPA) with a camera-based system with registration plate recognition. We believe that this will provide the best and most effective service for visitors of our venue and users of the building.
Please do not park on the Queens Road in case our car park is full, a Resident Parking scheme is in operation and being enforced, and we like to keep our neighbours happy. The nearest available car park is located next to Morrison’s supermarket (charges may apply).
Use of the West End Centre Car Park is free for all legitimate venue visitors and users of the building. These include live show ticketholders, tutors and participants of classes and workshops, and visitors attending our other activities or those offered by hirers of our rooms and services. Free parking is also available to artists performing or exhibiting at the West End Centre.
All legitimate visitors must obtain a parking permit by registering on the touch screen tablet at the West End Centre Box Office desk. This must be done before leaving the car park again after your visit. Legitimate visitors can also register by scanning a QR code with their mobile device once in the building. These codes are available upon request at the Box Office desk and at the Westy bar.
For all other users of the West End Centre car park a parking fee of £1 per hour is to be paid, daily between 7am and 5:30pm. This fee can be paid via a ‘Phone and Pay’ system, please follow the instructions on the notice boards in the car park. After 5:30pm parking is only available to legitimate venue visitors and West End Centre Parking Permit holders.
A limited number of West End Centre Parking Permits (daily, weekly, monthly, annual) is available from the West End Centre Box Office desk during regular opening hours. Holders of such permits are eligible to use our car park at any time during the period covered by their parking permit.
A breach of any of the above terms may result in a Penalty Charge Notice of up to £100.
By bus
Local buses (numbers 4 and 5) stop nearby.
By train
We are half a mile from Aldershot train station, which is a 10-minute walk via Station Road and Victoria Road.
Accessibility
We are pleased to have been awarded Bronze status by Attitude is Everything to recognise the high level of provision for disabled people throughout the West End Centre. Attitude is Everything recruit Mystery Shoppers and volunteers to ensure these high standards are continually met and to help us improve further.
We welcome disabled customers and our staff will be pleased to assist you during your visit. If you have any access requirements or questions, please do discuss them with the Box Office when booking tickets.
If you would like to discuss any access requirements prior to your visit please call the Box Office on 01252 330040 or email us. We will respond to enquiries within 5 working days, usually sooner.
If you are disabled and require the full-time support of an assistant or companion, they will be eligible for a free ticket on the understanding that they would be responsible for your welfare and evacuation. Please ensure that you make this clear at the time of booking, as spaces for seated events may be limited. We regret that complimentary tickets are not available online: please contact the Box Office on 01252 330040, or alternatively email us your details and we will contact you.
Assistance dogs are welcome, as long as they are clearly identifiable.
Some music events are standing only. Customers with access requirements or those who have difficulty standing for long periods should inform the Box Office in advance of the event. The Duty Manager of the event will do everything possible to ensure a comfortable viewing position is provided. We regret that, given the nature of the space, we cannot always guarantee a seated position will give a reasonable view of the performance as we have a limited number of seats available at the back of the space. It is not possible to place freestanding stools or seats at the front of the auditorium due to restrictions set out in our licence.
We have one wheelchair that can be requested on a first-come, first-served basis on the understanding that a companion will assist you in the event of an evacuation.
Special effects such as haze and strobe lighting are frequently used during performances. Please do contact us if you have any concerns or queries.
Fat Accessibility Information
Unreserved Seating events utilise individual chairs (seat width 455mm, no armrests) which can be freely arranged to provide as much legroom and space between seats as required.
Reserved Seating for Theatre shows is raked with seats in fixed unmoveable arrangement (seat width 440mm, armrests cannot be removed).
Our seats can accommodate up to 190kg.
Travel
We have a car park to the rear of the venue with 2 dedicated disabled parking spaces near the rear entrance, which has ramp access to the building.
We are half a mile or 10 minute walk from Aldershot train station, but please note the last bit is uphill. Local buses (4 & 5) stop nearby.
A drop off point is available directly outside the front entrance.
Disabled Artists
There is level access to the stage and backstage area, as well as an accessible wc/shower next to the dressing room.
There is both an audio and visual emergency alarm in the theatre.
Hearing Impaired
The West End Centre is equipped with an induction loop in the box office. In the theatre, an induction loop can be used. Please ask a member of staff and switch your hearing aid to ‘T’ for the duration of the performance. If you are having difficulty with the reception, please inform a Steward or Technician and they’ll try to improve the sound. The fire alarm is equipped with a flashing beacon to aid you should evacuation be necessary.
Visually Impaired
Large print running times are available, please ask at the box office.
We are pleased to have been awarded Bronze status by Attitude is Everything to recognise the high level of provision for disabled people throughout the West End Centre. Attitude is Everything recruit Mystery Shoppers and volunteers to ensure these high standards are continually met and to help us improve further.
Large-print bar prices are available from the bar and box office. Large print publicity material can be provided if required: please contact the Box Office and they will be happy to help.
If you are visually impaired and require any assistance during your visit, please inform a member of staff.
Assistance Dogs
For those with registered working dogs, a member of staff can be arranged to dog-sit for you for the duration of the performance: please let us know at least 24 hours in advance if this is required.
Wheelchair Users
The West End Centre has flat access to all main spaces and accessible WC facilities.
For seated events, a limited number of wheelchair spaces are available, but advance notification must be given. If you would prefer to sit in a theatre seat rather than your wheelchair, staff will be pleased to help you. Like all customers, wheelchair users are urged to book in advance as all spaces held for wheelchair users are released onto general sale once all other seats are sold.
Safeguarding
Our policy outlines the procedures we have in place to protect your children when they are using our venue. For more information, please read our safeguarding policy.