To help keep everyone safe, we’ve made some changes at West End Centre. We have introduced a number of measures in line with government guidelines to help manage our visitor numbers and ensure we maintain social distancing to protect you, our staff and volunteers. Please read on for information about booking your visit and what to expect when you are with us.
What we are doing to help reduce the spread of COVID-19
- Giving you a warm welcome at a safe distance
- Opening for pre-booked, ticketed activities and events only
- Using signage to help you maintain social distance
- Asking for cashless payment wherever possible
- Providing hand sanitiser for you to use
- Reducing capacities for activities and events
If you have any concerns or questions during your visit, please talk to a member of our team – they will be happy to help you.
You can find out answers to some commonly asked questions in our reopening and coronavirus information and FAQs.
Please do not visit if you or any members of your household are showing symptoms of COVID-19 or if you have been in contact with anyone who has it. We also ask you to observe government guidelines before travelling to the venue. Information on how to re-book or cancel your visit is detailed on your booking confirmation.
Please note: West End Centre is currently closed.
We are open for customers who have pre-booked for classes, workshops and live events only. Our standard venue opening times are:
Monday to Friday: 10am – 6pm
Thursday and Saturday: from 7pm
If an evening performance or event is in progress, West End Centre will not close at 10pm. However, customers will not be able to consume food or drink on the premises after that time.
Social distancing and hygiene
During your visit, we ask that you follow our guidelines on social distancing and hygiene to help keep us all safe. Hand sanitiser stations are positioned at entrances to the building and in classrooms. We continue to ask all customers to only book tickets for single households or support bubbles and, unless exempt, for customers over the age of 11 to wear a face covering at all times whilst in the building when not consuming food or beverages.
Please do not meet socially inside the venue with anyone who is not in your household or support bubble, and ensure you follow government guidance when travelling to and from, arriving at and leaving events.
Our toilet facilities will be open to class, workshop and event customers only. Two people at any one time in Gents and Ladies, one person plus carer in Disabled.
The bar will be open for ticketholders only. Alcoholic drinks can only be served from 30 minutes before the start time for the performance, and must be consumed in the performance area.
Please note, food and drink cannot be consumed at the centre after 10pm.
In accordance with government guidelines, we have carried out a COVID-19 risk assessment to make our sites COVID secure and identify risk control measures.
We're good to go
The Visit Britain We’re Good to Go symbol shows that West End Centre has followed government and industry COVID-19 guidelines and that we have processes in place to help keep everyone safe.
West End Centre is operated by Hampshire Cultural Trust, a registered charity. The coronavirus has had a huge impact on all of us. Please donate to help us re-connect communities through culture.